Privacy Policy

Aircon Mate Split System (“Aircon Mate”, “we”, “us”) respects your privacy. This policy explains what personal information we collect, why we collect it, and how we look after it. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

When you contact us, book a job, or fill in a form on our website, Facebook or Instagram, we may collect your name, phone number, email address, suburb or address, and details about the air conditioning job you need.

Why we collect it

We use your information to contact you about your enquiry, give you a quote, book and complete your installation, send you job updates, and improve our service. We may also use it to send you offers from Aircon Mate. You can ask us to stop at any time.

Facebook and Instagram lead forms

If you send us your details through a Facebook or Instagram lead form, Meta passes those details to us so we can contact you about your enquiry. Meta’s own privacy policy also applies to your use of their platforms.

Who we share it with

We do not sell your personal information. We only share it when needed to do the job, for example with our licensed installers or suppliers, or when the law requires it.

Cookies and website data

Our website may use cookies and tools such as analytics and the Meta Pixel to understand how people use the site and to show relevant ads. You can turn off cookies in your browser settings.

Keeping your information safe

We take reasonable steps to protect your information from loss, misuse and unauthorised access, and we only keep it for as long as we need it.

Access, correction and complaints

You can ask to see or correct the information we hold about you, or make a privacy complaint, by contacting us. If you are not happy with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).

Contact us

Aircon Mate Split System
Gold Coast, QLD
Phone: 0403 449 414

This policy may be updated from time to time. Last updated: November 2026.